![]() ![]() We appreciate your understanding on this matter.Ħ. Kindly refer to our disclaimers under " Terms of Sale" in SEAGM Terms and Conditions. ![]() If I purchased the wrong products or regions, may I request an exchange or refund? ![]() A guide will also be provided if the user faced difficulty in redeeming the code.ĥ. Our in-charge team will active it soon as possible once the report is received and respond to users via email. Error on "Failed to Redeem" was usually on code inactive. If it's still on the same error shown after confirming, kindly contact our support via LiveChat. Why was it?įor this error, we will encourage users to confirm the redemption site to make sure that the card was being used correctly. During redemption, it shows "Failed to redeem". We will get back to you as soon as the issue is solved via email registered in SEAGM.Ĥ. Our team will provide a form to fill up and submit for checking. Kindly directly contact our Customer Service Team 24/7 via LiveChat. The card code was just being purchased, but during redemption, an error showed "Card code is expired". If the issue remains, please do not hesitate to contact our team via LiveChat 24/7 for further assistance.ģ. Sometimes, it will be delayed in reflecting the amount to the game account. If you had tried to redeem the card a few times previously, please do relog the redemption game account. The code was just being purchased but during redemption shown was being used, why was that? Error is shown during redemption "The code you have entered had already been redeemed/Code has been used". Once the issue is solved, our team will email you regarding the possible solutions.Ģ. Our team will provide a report form for you to fill up and submitted for checking. If the problem persists, kindly contact our Customer Service Team 24/7 at LiveChat for further checking. Please do make sure that you have entered the right numbers during redemption. For your information, referred to the serial number, and referred to the gift card pin code. Regarding this error, kindly try to enter the code manually, and make sure that there are no "spaces" left front and back of the card serial number and pins when you're coping. I had purchased a gift card from SEAGM and during redemption, an error showed "Code entered is not valid/ Invalid card code/Wrong pin code". ![]()
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